Refund & Return policy

Your refund will be processed as soon as the product you have returned is inspected by our quality assurance team and it is confirmed that it fits within our returns policy. This quality check can take up to 2 weeks, though generally less. 

 

Once the return has been approved, it takes 1-2 days for the refund to be made by adidas online store to your payment services provider (for example your credit card supplier). Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider. Generally, there will be a longer processing time for refunds if you made payment via Cash on Delivery.

 

If you made payments via Cash on Delivery, a secured refund form will be sent to you by our customer service agents where bank details are needed. It is important to ensure full and accurate bank account details (exact account name, bank name, account number) will be provided to avoid any unnecessary delays due to incorrect information. If you do not have a bank account, we will not be able to process a direct refund. You will receive a voucher of the refund value for your next online purchase instead, terms and conditions apply. 

 

For further information and especially if you do not receive your refund within 21 business days, please feel free to call our online shop customer service team Phone: + 63 2395 3325 (If you are using PLDT as telecom provider, please use the following number: 1800 1110 2688)*  and let the advisor know the details of your order and about your open question.

You will have 2 return options:

  1. 1. Return via Postal Service (postage by consumer)
  2. 2. Return in one of our own Retail Store (free returns)

 

Postal Returns
Please kindly follow the following steps:

  1. 1. Contact our Customer Service team here
  2. 2. Provide our Customer Service team your order details and reason for returns.
  3. 3. Print out your return form(s) that will be provided by our Customer Service team.
  4. 4. Simply pack the item you wished to return in a box, insert your return form, then seal the box.
  5. 5. Proceed to your preferred courier to post back your returns.
  6. 6. Take note of the tracking number stated on the shipping label provided by the postal service as reference.

 

In-Store Returns (free returns)

If upon receipt of your online order and you are not completely happy with your products, just visit any store listed below within 30 days of receiving your parcel and our in-store team will be able to process the return for you. Return and refund policies apply.

 

If it’s a Click&Collect order, just leave it in the store and we will take care of the return for you; in case you have taken your Click&collect order home, please return your order to the store you collected it from or any store listed below within 30 days and our in-store team will be able to process a refund for you.

 

Please be sure to bring your proof of order, such as the Click&Collect Collection Confirmation email or Order Shipment Confirmation email. Please note; we can only accept returns according to our return policy stated above

 

Please note that we will only process your refund through the payment service that you had used. Therefore, we not provide cash refund in the store. If you’re returning a COD order, our stores are only tasked to process and accept the returned parcel/product. Our CS team will contact you with a refund form detailing the information needed for bank transfer of the refundable amount to your nominated bank account.

 

Our store staff will provide you a manual receipt as your proof of returns. Please keep that copy for future reference.